Santander seeks a Process Specialist to join their team in Lisbon, working under a Manager's supervision. The role focuses on transforming bank processes, improving digitalization, efficiency, and customer experience through critical process analysis and redesign.
The primary responsibilities include conducting comprehensive bank process diagnostics, promoting digital transformation, identifying critical process points, designing aligned new processes, and ensuring business needs are understood while implementing defined processes with a critical and improvement-oriented perspective.
The ideal candidate should have a degree in Management, Engineering, or similar, with preferential experience in digital transformation or consulting. Strong analytical skills, logical reasoning, attention to detail, and the ability to synthesize complex information are crucial. Candidates must demonstrate priority management, autonomy, and a results-oriented approach.
Santander offers a dynamic work environment where employees can make significant impacts, embodying the 'Santander Effect'. The organization provides knowledge, tools, and a risk-aware culture, emphasizing personal responsibility in identifying, evaluating, managing, and reporting potential risks in job performance.
