A leadership role at Santander Consumer Bank focusing on managing customer experience team. This position requires strategic thinking, leadership skills, and a deep understanding of customer service management in a banking environment.
Primary responsibilities include leading and developing a customer experience management team, implementing strategic customer service initiatives, analyzing customer feedback, and driving operational improvements to enhance overall customer satisfaction and experience within the banking sector.
Required experience includes proven leadership in customer service management, strong analytical skills, ability to develop and implement customer-centric strategies, and demonstrated experience in team management and performance optimization in a financial services environment.
The role offers an opportunity to work with a global banking leader, competitive compensation, professional development opportunities, exposure to innovative banking technologies, and the chance to make a significant impact on customer experience in the financial services industry.
