As the Major Incident Management Lead, you will be responsible for establishing and maintaining robust incident management processes, leading comprehensive investigations into critical technological disruptions, and ensuring swift resolution of high-impact incidents that could potentially affect Santander's global operations.
The ideal candidate will possess extensive technical expertise in IT service management, demonstrating a proven track record of managing complex technological incidents. You must have a strong background in incident response strategies, deep understanding of IT infrastructure, and excellent communication skills to effectively coordinate across multiple technical teams and senior stakeholders.
Santander offers a competitive compensation package, opportunities for professional growth, and the chance to work within a dynamic, global financial technology environment. The role provides significant exposure to cutting-edge technological challenges and the opportunity to make a meaningful impact on the bank's operational resilience and customer experience.
