Santander SCIB IT is seeking a Service Management Specialist in Málaga to act as a critical liaison between countries and production teams, managing customer relationships, resolving requirements efficiently, and driving service improvement through detailed performance tracking and analysis.
Primary responsibilities include acting as a single point of contact between SCIB countries and production teams, resolving client requirements quickly, providing timely updates on ongoing incidents and problems, and running country service review meetings. The specialist will invest time understanding different countries' needs and effectively communicating those requirements to the production team and relevant domains.
The role requires robust experience in preparing service review meetings, tracking customer satisfaction, defining CSAT and NPS frameworks, and identifying improvement areas. Candidates must have a Bachelor's degree in Computer Science, Information Systems, or IT Engineering, with a strong background in customer relationship management and a proactive approach to understanding complex client needs.
Santander offers an opportunity to work in a dynamic, global banking environment that supports sophisticated corporate and institutional clients. The role provides a platform to contribute to the digital transformation of the financial sector, with potential for professional growth, exposure to complex business challenges, and the chance to make a meaningful impact in a forward-thinking organization committed to innovation and customer satisfaction.
