Primary responsibilities include conducting comprehensive Net Promoter Score (NPS) analyses, developing detailed customer satisfaction reports, performing qualitative and quantitative research on customer experience, and creating strategic recommendations to enhance client relationships and service quality.
Required experience includes strong analytical capabilities, proficiency in data analysis tools, excellent communication skills, understanding of corporate banking dynamics, and the ability to work collaboratively across different organizational departments to implement customer experience improvements.
The role offers an opportunity to work with a global banking leader, develop advanced professional skills in customer experience management, participate in strategic initiatives, receive competitive compensation, potential career growth, and contribute to improving customer satisfaction in a dynamic financial services environment.
