Schroders is seeking a skilled Lead Incident Manager to join their Group Service Operations team in Horsham, focusing on managing and resolving complex IT incidents and problems efficiently.
Primary responsibilities include leading the incident and problem management processes, ensuring rapid resolution of critical IT service disruptions, conducting comprehensive root cause analyses, and developing strategic preventative measures to minimize future service interruptions.
Required experience includes extensive background in IT service management, proven track record of managing complex incident resolution, strong analytical skills, ITIL certification, and demonstrated ability to work effectively in high-pressure environments with technical problem-solving expertise.
The role offers an opportunity to work with a leading global investment management firm, competitive compensation, professional development opportunities, exposure to complex technological challenges, and a chance to play a critical role in maintaining robust IT service operations.
