Primary responsibilities include providing technical support for Digital Workplace services both remotely and in-person, managing service desk cases using ServiceNow, achieving 70% incident closure within one hour, and supporting users across various hardware including laptops, tablets, smartphones, and IP phones.
Candidates must have a 2.1 degree level education, minimum 5 A-C grades including Maths and English, and demonstrable experience in customer service. Technical skills required include Windows infrastructure knowledge, Windows 10 troubleshooting, Office 365 suite proficiency, and basic PC hardware configuration understanding.
Societe Generale offers a dynamic work environment with opportunities for professional growth, exposure to cutting-edge technology services, and a collaborative team spirit. The role provides a platform for recent graduates to develop technical support skills within a global financial services organization.
